Working with Salesforce: A world of opportunity for success.

At Digital Response our aim has always been to find ways to achieve the best possible results for our clients, adapting as much as possible to their needs so that they are satisfied with our work.

For some time now we have been working with Salesforce, a giant platform with a technology that is constantly innovating so that companies like Digital Response can offer the best possible services to their clients. Therefore, considering the experience and success stories we have achieved for large clients since we have been working with them, we have decided to become part of their Partner Community.

In this post we'll talk about what it means to partner with Salesforce to find out exactly what the benefits of being part of their digital ecosystem are.

What does it mean to be a Salesforce Partner? 

Being a Salesforce Partner is a synonymous with quality and trustThis is a way for Salesforce to demonstrate that partner companies are fully capable of delivering Salesforce services with confidence.

Being a Salesforce Partner also means being part of its Community Partner, which is designed to facilitate collaboration and knowledge sharing between Salesforce partners. This partnership also allows you to receive expert guidance from Salesforce teams, access to resources, Salesforce tools and a host of training programmes.

In short, being part of the Salesforce partnership means having a huge window of opportunities that will help you grow as a company and pave the way for your long-term success.

What are the benefits of being a Salesforce Partner?

• Innovative technology: Salesforce is renowned for its constant innovation and the way it adapts new features and capabilities in its CRM platform. Therefore, being a Salesforce Partner guarantees you access to their pioneering technology. 

• Personalised services to your customers: Through advanced segmentation, marketing automation and multi-channel communication, partners can improve customer engagement, nurture relationships and drive customer loyalty.

• Training for employees: Salesforce offers exclusive, free and specialised partner training to enable your employees to deliver the best possible service. You'll find all their training at their Partner Learning Camp. 

• Become a Community Partner: As mentioned above, being a Salesforce Community Partner has a wide range of benefits that will make it easier for your company to succeed with the help of other Salesforce partners. 

• Trusted and quality brand: As we've said before, being a Salesforce Partner is a seal of quality and confidence in achieving success for your customers. Being a Salesforce Partner means being empowered to achieve successful results.

What do we specialise in at Digital Response within Salesforce?

At Digital Response, we specialise mainly in the track of Managed Services Provider (MSP)which consists of taking care of the day-to-day needs of our customers, i.e. it is a programme designed to offer continuous, recurrent and post-implementation services. In the following screenshot we can better see the 6 categories that are included:

In addition, we do this by using Salesforce applications such as the Marketing Cloud. We mainly use this tool for automated sending of emails, SMS, push notifications, etc. We also use it for segmentation and the processing of customer databases. 

What kind of training does Salesforce provide you with? 

Salesforce provides two types of training:

• Trailhead Formations. These Salesforce trainings are adapted according to the role that employees within Salesforce, whether as Salesforce Developer, Salesforce Consultant, Marketer, etc. All the training that employees obtain can be linked to their profile and subsequently to your company. This will be a way to bring confidence and prestige to your future customers. 

• Partner Learning Camp trainings. These formations are exclusive to Salesforce partners and are completely free of charge. They consist of courses, curricula and credentials. In addition, the Partner Learning Camp (PLC) portal allows you to search for your areas of interest and then take the training courses offered, with the ultimate goal of achieving the Professional Accreditations that will allow employees to demonstrate that they are fully qualified to achieve the best possible results.