Background KLM Royal Dutch Airlines is a global airline based in the Netherlands. Together with Air France, it forms the Air France KLM Group, the largest airline company in Europe. KLM currently operates two loyalty programmes, one for private customers called Flying Blue and one for corporate customers, the BlueBiz loyalty programme.
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The quality of a mailing list is a vital factor for the success of email marketing actions, so the timing of lead acquisition is of great importance. There are several methods for acquiring registrations, but all of them require the user's confirmation in one way or another. Today we will talk about [...]
There are 2 basic rules to bear in mind when creating a registration form: 1. The more information we ask the user for, the fewer the number of registrations will be. In other words, we must make the registration process as easy as possible in order to increase the visits/registration ratio. 2. Rule no. 1 has [...]
In this post, we are reporting on the second Cross Channel Marketing Report 2013, recently published by Econsultancy and the solutions provider Cross Channel Responsys. Based on a survey carried out among 900 companies (between companies and agencies) in the US, the report shows the weight that the different channels (on and off-line) have in the marketing mix.
Loyalty email marketing can be extremely efficient. According to the latest Response Rate Report from the Direct Marketing Association, in 2012 the ROI of loyalty email marketing was 28.50$ in sales for every 1$ invested. However, the following data on the ROI of email marketing has caught our attention: [...]
In the previous post we talked about how to detect if we have entered a mail blacklist. Today we tell you about the next step, removing our IP from these blacklists. Sometimes it is a cumbersome process, as the only solution is to ask the blacklist to review the classification as a spammer and that the blacklist is not [...]
Mail blacklists are databases that collect suspicious IPs from which mass mailings are sent, potential spammers. Through them, email providers try to minimise the invasion of our inboxes by spam. When sending an email, the email service provider (by [...]
Limoges Jewelery, an online jewellery retailer, was seeing a significant drop in results from its email marketing campaigns. The company responded with a re permission strategy and a Welcome Program that increased revenue by 51%.
We continue with this post the series of posts that we are dedicating to Email Marketing Tools. If you are considering changing your email marketing tool, it is probably due to one of the following reasons: - The service/support you receive from your provider is insufficient - The needs in terms of sophistication of the software [...]
